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Wednesday December 10, 2008

Orange embarrassment
Post written at: 12:56 PM UK time

I was going to publish my crib notes on yesterday's interview with Orange France chairman Didier Lombard (you can watch here), then changed my mind. There was only one bit that anyone needs to hear.

P1020132

Question from audience member (@tommorris):
"Asking as an orange customer in the UK, I'm wondering about data prices. In the UK, the data which i have used in the past couple of days would have cost me three or four pounds. Here, roaming, it would have cost me six to seven hundred pounds. We're part of a common market, can't we sort this out? Why is it costing so much for data?"

(round of applause from audience)

Response from Didier:
(awkward shuffling, laughter) "You have to ask the UK regulator, which will give you the answer. I don't want to enter into details of that... because... eh... it depends on the local situation... regulation in the UK is one of the, let's say, less efficient, we know.. because... eh... for a lot of reasons, and the situation you describe depends on that... (more laughter) I am not here to open discussion with the UK regulators... It's not only Orange... it's all the UK market, in this case."

That's beyond unhelpful. It's inaccurate. And he had the audacity to describe his company as a "network company" at the beginning of the interview.






Email: aaron.scullion@gmail.com
Who am I?: An Irishman living in London, working in social media, blogging and journalism for the BBC.

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